Seller FAQs

  • Why do other listings show a verified seller tag but my listing does not has any such tag?

Any seller who successfully completes his or her KYC is shown to buyers as a verified user. As a seller, you can also do your KYC by paying a onetime fee of $25 and submitting your required documents and be shown to buyers as a verified user upon successful verification.

  • Why should I do my KYC?

Once you successfully complete your KYC with saver routes, you get the following benefits:

1. Your ads/ listed products and services are shown to buyers with a ""verified user"" tag. This highlights your ad and makes it stand out.

2. Buyers want to interact with genuine & serious sellers. When they see you are verified, your ad/product/service will attract more buyers so that you can sell faster.

3. Opens the gate of your success towards being an affiliate marketer.

  • What happens after my KYC details are submitted?

Once you submit your KYC details, it goes to our team moderators who will manually review your details. If all your submitted images match our criteria, you will be marked as a verified user.

  • How long will it take to verify my KYC details?

If you have your Govt. issued Id ready, it will take you 2 minutes to submit your details. You only have to take 4 pictures:

1. Your selfie

2. Picture of your Govt Id front page

3. Picture of your Govt Id back page

4. Pictures of your Address Proof as asked by the form

Don't worry, you don't have to fill any long forms. We will take care of the rest. Just make sure your face is clear in selfie and the text in your Govt. Issued Id and Address proof document is readable in the pictures you take. Once you have submitted your details, it will take us maximum of 24 hour to verify your details. Our verification team works from 9 AM - 6 PM. Any verification request you submit beyond these hours will be processed on next working day with same turnaround time. Please expect a delay on Sundays and public holidays.

  • Who can see my personal information?

No one. No other buyer or seller or Saver Routes employee will be able to view your information. However, we are bound by law to share your details with police or other authorities in instance of a wrong doing.

  • How can I check the validity of my featured ads?

Step 1: Go to “My Ads” section.

Step 2: Under “My Ads” tap on Active Ads.

Step 3:In the Active Ads section; your Featured Ad will be displayed with a yellow tag. The validity of the featured Ad will be on the upper left.

  • What does the option Sell faster now means?

If you have an active ad, you can avail our Premium „Featured Ad‟ or “Boost to Top” service on Saver Routes. It's super easy; just follow the simple steps below:

Step 1:Go to My Ads and select the Ad you wish to promote.

Step 2:Tap on the "Sell Faster" option.

Step 3:Select the “Feature Ad” package that you want and click on the payment

Step 4: Alternatively, you can also opt for the “Boost to Top” feature.

Step 5:Click on the desired payment option between Card payments and Net Banking.

Step 6: Fill out the necessary payment details to pay for the featured Ad or boost to top.

Step 7: After payment, your ad will be promoted as Featured or Boost to Top.

  • How can I increase the limit of ads that can be posted?

If you are a business user, you can save more & sell faster by availing an OLX Business Ad Package.

Step 1:If you have reached your free limits, you‟ll be prompted with a message stating the limits for your Ad.

Step 2:Tap on the option “View Packages”

Step 3: You chose to opt from the various “package options”.

Note:The validity of any package purchased is duration specific E.g.: If a package is purchased on 1st August 10 AM can only be utilized by 31st August 10 AM and won't be valid beyond this time.

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